Managed Support

  • Facility Management Services
  • Training and Workshop
  • Service Desk Management
  • IT Security Support
  • Cloud Service Remediation
  • Total Infrastructure Experience

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Facility Management Services

GITPL manages your technology infrastructure to reduce your burden and help optimize and capitalize on all the important components of your infrastructure for high-performance, high-operational efficiency, high-security, and high return on investment. We work with different segments of customers ranging from multinational corporates to SMEs. We understand and offer valued IT facility management services that address the specific requirements of the customer, by providing expert cost-effective facility services to enhance asset value and maximize returns.

You get to leverage our two decades of experience across multiple industries and a team of qualified subject-matter experts on a wide portfolio of facility services.

Our expertise in IT facility management services enables you to focus on their core business, reduce total cost of operations, application, and tools for immediate deployment, enjoy guaranteed accessibility of systems, better uptime of IT infrastructure, and align IT to your business to accelerate growth.

You get a dedicated team of experienced troubleshooters available to you for speedy and reliable support.

GITPL offers end-to-end Facility Managed Services that included optimized solutions for:

  • Service Desk Management
  • Server/Systems Management
  • Desk-Side Management
  • Network (WAN & LAN) Management
  • Database Management
  • Application Support
  • Mail Management
  • Telecom Management
  • Data Center Management
  • Asset Management

Training and workshop

With the right blend of domain expertise and Subject matter experts, GITPL helps customers to set up workshops and conduct training on various technologies and product line like Microsoft O365, Intune, Defender, SharePoint, Microsoft Teams, WVD, Microsoft Azure, etc.

Service Desk Management

GITPL SDM helps in ways to improve your IT systems and process management, that allows you to execute and manage business processes, making operations quicker and management objectives clearer and observable.

GTIPL Service desk management serves to centralize the needs of a company in one place, registering incoming and outgoing requests for support and maintenance, to have greater control over what was done with superior scope and quality to serve large and complex demands through processes.

Within the Information Technology Infrastructure Library (ITIL) service desk management is a function that supports multiple areas, such as incident management, problem management, configuration management, among others.

IT Security support

As cyber-attacks continue to proliferate across all organisations, irrespective of sector and size, security compromise is no longer acceptable. your reputation for secure delivery of services is paramount.

Security is no longer a luxury but an important must have. Here at GITPL we have been supporting organisations across various sectors and size to address and secure against security vulnerabilities.

Cloud Remediation Services

Our cloud remediation solutions are designed to help organizations to make the best choice in maximizing the returns they invest in the cloud strategy, both in revenue and a brand image. Apart from guiding enterprises to take up the best possible cloud solution, GITPL does cloud migration and consulting company and our experts create solutions which can co-exist, on-premises or on the cloud enabling greater flexibility in the operations. Investing in our cloud engineering services is the best way to lay the foundation for the digital enterprises that the businesses are going to be in a few years.

GITPL is a cloud service provider which helps companies transform the way they have always handled the IT strategy by helping them put in a cloud strategy at the place, helping them form a roadmap, design and implement, and also manage the operations.

Total Infrastructure Experience

The term Total Infrastructure experience describes a journey. We help structure the required and operate physical a facility or business operation. Our infrastructure management has evolved to include the true backbone of business, technology. The purpose of IT infrastructure management is to provide structure and control of the functions responsible for diverse technical operations which involve hardware, software, and networking in both physical and virtual environments. The main goal is to minimize downtime and maintain business productivity. Because of the complexity of IT infrastructure, it is not uncommon for IT infrastructure management to be broken into substructures, such as systems management, network management, and storage management. Additionally, our enterprise IT infrastructure management team is typically responsible for these essential IT elements and services:

  • IT Infra Management
  • Data Centre Management
  • Licenses Management
  • Mail Management
  • Endpoint and Firewall Management
  • Monitoring Physical and virtual Assets
  • Wireless and wired network operations.
  • Asset lifecycle
  • Software
  • Security
  • Capacity monitoring and planning
  • Consulting Services

We provide a management team that delivers typically everything required behind the scenes. We maintain the technology that supports the daily operations, such as Internet, email, and data accessibility. The team relies heavily on real or near real-time management and monitoring solutions in order to maintain productivity.